Terms of Service
Last updated: February 1, 2026
These Terms of Service ("Terms") govern your access to and use of the kaspero platform, website, and services provided by kaspero Ltd. ("kaspero", "we", "our", or "us"). By accessing or using our services, you agree to these Terms.
1. Definitions
- "Platform" means the kaspero compliance monitoring software, APIs, dashboards, and all related tools
- "Customer" means the entity that has entered into a subscription agreement with kaspero
- "User" means any individual authorized by the Customer to access the Platform
- "Customer Data" means all data submitted by the Customer to the Platform
- "Compliance Data" means scan results, screenshots, audit trails, and reports generated by the Platform
2. Account Registration and Access
To use our Platform, you must register for an account using a valid business email, provide accurate and complete registration information, maintain the security of your account credentials, and promptly notify us of any unauthorized access. You are responsible for all activities that occur under your account. kaspero reserves the right to suspend or terminate accounts that violate these Terms.
3. Subscription and Payment
3.1 Plans and Pricing
Access to the Platform is provided on a subscription basis. Pricing is based on the plan selected and any additional modules or usage. All fees are quoted in USD unless otherwise agreed in writing.
3.2 Billing
Subscriptions are billed annually or monthly as specified in your order form. Payment is due within 30 days of invoice. Late payments may incur interest at 1.5% per month or the maximum rate permitted by law.
3.3 Refunds
Subscription fees are non-refundable except as required by applicable law or as expressly stated in your order form.
4. Use of the Platform
4.1 Permitted Use
You may use the Platform solely for your internal business compliance monitoring purposes in accordance with these Terms and applicable law.
4.2 Restrictions
You shall not:
- Sublicense, resell, or redistribute access to the Platform
- Reverse engineer, decompile, or attempt to extract the source code
- Use the Platform to develop a competing product or service
- Upload malicious code or interfere with Platform operations
- Use the Platform in violation of any applicable law or regulation
- Exceed the usage limits specified in your subscription plan
5. Intellectual Property
kaspero retains all rights, title, and interest in the Platform, including all software, algorithms, AI models, documentation, and trademarks. The Customer retains all rights to Customer Data. kaspero is granted a limited license to use Customer Data solely to provide and improve the services.
6. Data Processing
kaspero processes data in accordance with our Privacy Policy and applicable data protection laws. Where kaspero processes personal data on behalf of the Customer, the parties shall enter into a Data Processing Agreement (DPA) as required by GDPR or equivalent legislation. Our DPA is available upon request.
7. Compliance Data and Evidence
Compliance Data generated by the Platform (including screenshots, scan results, and audit trails) is stored securely and retained for 7 years. This data is provided "as-is" for compliance monitoring purposes. While kaspero strives for accuracy, Compliance Data should not be treated as legal advice. Customers remain responsible for their own regulatory compliance decisions.
8. Service Levels
kaspero commits to 99.9% platform uptime (excluding scheduled maintenance). Specific SLAs, including response times and support tiers, are defined in your order form. Credits for downtime exceeding SLA commitments are applied to future invoices.
9. Limitation of Liability
To the maximum extent permitted by law, kaspero's total liability arising out of or related to these Terms shall not exceed the fees paid by the Customer in the 12 months preceding the claim. kaspero shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
10. Indemnification
Each party agrees to indemnify and hold the other party harmless from claims arising from (a) breach of these Terms, (b) violation of applicable law, or (c) infringement of third-party intellectual property rights.
11. Term and Termination
These Terms remain in effect for the duration of your subscription. Either party may terminate for cause upon 30 days written notice of a material breach that remains uncured. Upon termination, your access to the Platform will cease. You may request export of your Customer Data within 30 days of termination.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved through binding arbitration administered by the London Court of International Arbitration (LCIA).
13. Changes to Terms
We may modify these Terms with 30 days prior notice. Material changes will be communicated via email and in-platform notification. Continued use after the effective date constitutes acceptance of the modified Terms.
14. Contact
For questions about these Terms, contact legal@kaspero.io or write to: kaspero Ltd., Legal Department, [Registered Address].